Last Updated: April 1, 2023

At Mobile Recharge AE, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the terms and conditions regarding refunds for mobile recharge transactions and other services provided through our platform.

1. General Refund Policy

Due to the instant nature of mobile recharges and digital services, all transactions are considered final once processed. However, we understand that issues may arise, and we will address them on a case-by-case basis.

2. Eligible Refund Scenarios

Refunds may be considered in the following circumstances:

• Failed Transactions: If the payment was processed, but the recharge or service was not delivered to the intended recipient.
• Duplicate Transactions: If you were charged multiple times for the same transaction due to a technical error.
• Incorrect Amount: If an incorrect amount was charged due to a system error (not user input error).
• Service Unavailability: If a paid service was not available or accessible as advertised.

3. Non-Eligible Scenarios

Refunds will generally not be provided in the following cases:

• User Error: Incorrect mobile number, wrong operator selection, or other information inputted incorrectly by the user.
• Change of Mind: Cancellation requests after a successful transaction due to the user changing their mind.
• Service Already Used: If the mobile credit or service has already been partially or fully utilized.
• Violated Terms: Transactions that violated our Terms of Service.

4. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team within 24 hours of the transaction.
2. Provide the transaction ID, date and time of the transaction, and details about the issue.
3. Our team will investigate the claim and respond within 2-3 business days.
4. If approved, refunds will be processed to the original payment method used for the transaction.

5. Refund Processing Time

If a refund is approved:

• Credit/Debit Card refunds typically take 5-10 business days to appear on your statement, depending on your bank's policies.
• Digital Wallet refunds (PayPal, Apple Pay, etc.) are usually processed within 3-5 business days.
• Bank Transfer refunds may take 7-14 business days to process.

6. Cancellation of Subscription Services

For subscription-based services:

• You may cancel a subscription at any time through your account settings.
• Cancellations will take effect at the end of your current billing cycle.
• We do not provide partial refunds for unused portions of a billing cycle once the service has started.
• If you cancel within 24 hours of subscribing and have not used the service, you may be eligible for a full refund.

7. Contact Information

If you have any questions about our Refund Policy or need to request a refund, please contact us through:

• Email: [email protected]
• Phone: +971 52 123 4567
• Our Contact Form on the website

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new terms.

Thank you for choosing Mobile Recharge AE. We value your business and are committed to providing you with the best possible service.